Procter & Gamble's digital revolution

P&G wants to be the most digitally enabled company in the world
(Robert McDonald, CEO)

About the importance of data sources and master data

"It would be heretical in this company to say that data are more valuable than a brand, but it’s the data sources that help create the brand and keep it dynamic. So those data sources are incredibly important. Therefore, we go to the extreme to protect whatever consumer data we get. It’s a board-level enterprise risk-management issue for us. We have very clear firewalls between one retailer and another and strict policies—for example, about how long a “cooling off” period you need to have when working on projects with different retailers. All of this comes with our strategy of being the most digitally enabled company in the world. We can’t do that without being an industry leader on data security and privacy."


Full article McKinsey Quarterly Nov. 2011

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