Encouraging user engagement - ECM adoption
Steve Bailey is focusing on his preferred topic of user participation when adopting ECM or EDRM Systems.
As we all know a lot of battles have been lost and user adoption for declaring and filing records within an organisation is still poor or has completely failed. Training is one of the most underestimated part in this story.
As part of his role at JISC infoNet he has been increasingly engaged with participatory techniques and stringing these together to run participatory workshops. I guess it's important because automation cannot master everything everywhere.
Blog: http://rmfuturewatch.blogspot.com/2012/11/encouraging-user-participation-in-rm.html
Infokit JISC: Guidance on how to conduct such an event
http://bit.ly/TTU1ef
As we all know a lot of battles have been lost and user adoption for declaring and filing records within an organisation is still poor or has completely failed. Training is one of the most underestimated part in this story.
As part of his role at JISC infoNet he has been increasingly engaged with participatory techniques and stringing these together to run participatory workshops. I guess it's important because automation cannot master everything everywhere.
Blog: http://rmfuturewatch.blogspot.com/2012/11/encouraging-user-participation-in-rm.html
Infokit JISC: Guidance on how to conduct such an event
http://bit.ly/TTU1ef
jhagmann - 12. Dez, 10:23
