B.T. Blair about changing organizational cultures ...
Can we really change something?
http://barclaytblair.com/2012/07/13/can-we-really-change-organizations-cultural-engineering-and-information-governance/
my comment:
Based on my over 20 years experience in the information and content mgmt business my major concern and question with Conni is also: who really cares ? – imagine a company with > 10 b revenues and without any ECM system (sic !) just eliminates a small records center (2 associates!) at its headquarter (a service built up through years) . Or another case: a data warehouse burnt down in Switzerland some years ago and as a consequence the provider only lost one customer (most clients stated that the evidence they lost was not very important or just due to disposition). Or a big ECM campaign in Germany two years ago (ECM NOW!) just created some wind without any success. What is so hard about? Sure it’s the culture but every following point also has its impacts: information handling illiteracy, misunderstandings of notions and concepts (misnomers incl. the CIO); Technology domination; Insight deficits (analytics) under big data; strategic functions fail (Forrester); C-level perceptions and finally operationalizing info governance for business value (sound metrics), and information economics (why do information assets (intangibles) not appear in any balance sheet as the fourth production factor?). … hearing the echo -> we cannot measure it, so if you can’t bill it you can kill it. (tautology)
A lot of experts and specialists are desperately searching for arguments and reasons why user adoption of ECM fails etc. (thanks to J. Lappin and S. Bailey) the reality is different we know: How to successfully sell something that nobody wants.
Finally there is no royal way to solutions, just permament advice and suggestions and we have to imagine Sisyphos as a happy person.
http://barclaytblair.com/2012/07/13/can-we-really-change-organizations-cultural-engineering-and-information-governance/
my comment:
Based on my over 20 years experience in the information and content mgmt business my major concern and question with Conni is also: who really cares ? – imagine a company with > 10 b revenues and without any ECM system (sic !) just eliminates a small records center (2 associates!) at its headquarter (a service built up through years) . Or another case: a data warehouse burnt down in Switzerland some years ago and as a consequence the provider only lost one customer (most clients stated that the evidence they lost was not very important or just due to disposition). Or a big ECM campaign in Germany two years ago (ECM NOW!) just created some wind without any success. What is so hard about? Sure it’s the culture but every following point also has its impacts: information handling illiteracy, misunderstandings of notions and concepts (misnomers incl. the CIO); Technology domination; Insight deficits (analytics) under big data; strategic functions fail (Forrester); C-level perceptions and finally operationalizing info governance for business value (sound metrics), and information economics (why do information assets (intangibles) not appear in any balance sheet as the fourth production factor?). … hearing the echo -> we cannot measure it, so if you can’t bill it you can kill it. (tautology)
A lot of experts and specialists are desperately searching for arguments and reasons why user adoption of ECM fails etc. (thanks to J. Lappin and S. Bailey) the reality is different we know: How to successfully sell something that nobody wants.
Finally there is no royal way to solutions, just permament advice and suggestions and we have to imagine Sisyphos as a happy person.
jhagmann - 14. Jul, 22:11
