ECM / RIM lessons from non-verbal communication

Why culture matters:
ECM lessons from non-verbal communication

https://www.linkedin.com/pulse/5-ecm-lessons-from-non-verbal-communication-expert-john-martin

These arguments support the genre theory of Foscarini:
Genre-Theory - records as social action
http://www.informationr.net/ir/18-3/colis/paperC08.html

see also: Oliver / Foscarini:
Records Management and information culture. Tackling the people problem
http://www.facetpublishing.co.uk/title.php?id=049474#.WKlIM1XhBhE

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